Overview
We work with Printful to fulfil and ship all of our products. Because of this, our returns and refunds policy follows Printful’s guidelines.
Returns accepted
We only accept returns or offer replacements in the following cases:
- Damaged items (e.g., product arrives broken or defective)
- Misprints or manufacturing errors
- Items damaged during shipping
If your order falls into one of these categories, please contact us within 30 days of delivery with photos of the issue. We will submit a claim to Printful, and if approved, you will receive a replacement or refund.
Returns NOT excepted
We cannot accept returns or issue refunds for:
- Buyer’s remorse (changing your mind after purchase)
- Wrong size ordered (please check our size charts carefully before ordering)
- Incorrect shipping address provided by the customer
How to request a return
Email us @lonelymountain.music@outlook.com with your order number and photos of the issue.
We will review your request and, if eligible, submit a claim to Printful.
Printful will process the replacement or refund once the claim is approved.
Important notes
All claims must be submitted within 30 days of receiving the product.
Refunds or replacements are only issued if Printful confirms the product was defective, misprinted, or damaged.
We do not cover return shipping costs unless Printful requires the item to be sent back.
Summary
Our store does not handle returns at our own expense. Only defective, misprinted, or damaged items qualify for a replacement or refund through Printful. Please review product details and sizing carefully before placing your order.
Need help?
Contact us here for questions related to refunds and returns.